1. Our agreement with you

HostWins supplies the services described on hostwins.co.za and in its client portal at portal.hostwins.co.za. Contact us at support@hostwins.co.za or +27 71 881 4553. Your accepted order or written quotation identifies the supplier, service, price, billing period and project scope. Please retain that record with these policies.

You must be legally able to contract, or act with authority for the account holder. Review and correct your order before payment. An automated receipt acknowledges an order; domain registration and service activation are confirmed separately. We will notify you if an order cannot be supplied and return any payment due.

2. What your plan includes

Web hosting, WinsPress WordPress hosting and WinsMail email hosting use the limits of the plan you select. Storage, features and prices are those disclosed at purchase. Unlimited email accounts or databases remain subject to the plan’s total storage and fair use of shared resources. We will discuss a suitable solution before applying an extra resource charge.

Monthly and annual payment options are selected per order. Domain fees and optional extras are separate unless expressly included. Prices, applicable taxes, once-off fees and renewal charges must be disclosed before purchase. We will not add undisclosed charges retrospectively.

3. Account security and payment

Keep your account, billing and domain details accurate. Protect passwords and give access only to authorised people. Pay invoices by their stated due date using the methods shown on the invoice or checkout. Recurring payment authority, where offered, is separate from merely placing an order.

We will notify you of overdue amounts and allow any remedy period required by law before terminating a service. Active threats may require temporary protective suspension. A renewal price change will be communicated before it applies, with applicable notice and cancellation rights. A price change does not retrospectively alter an already paid service period.

4. Responsible use

Do not use HostWins for unlawful content, infringement, phishing, malware, fraud, unsolicited bulk email, unauthorised access or disruption of other customers. You are responsible for your content, permissions and applications, including updates unless maintenance is included in your order. Email filtering reduces risk but may also quarantine legitimate messages; check filtered mail when expecting important correspondence.

We may restrict an affected service proportionately to stop abuse, protect systems or obey a lawful direction. Where lawful and practicable we will explain the issue and help you resolve it. Additional charges and permanent termination remain subject to the agreement and mandatory law.

5. Domains

Registration depends on availability and registry acceptance. Check spelling and registrant details before ordering. You must have authority to register or transfer the name and must respect third-party rights. Relevant registry rules, eligibility, transfer locks and renewal requirements apply to the selected extension.

Hosting and domain renewals are distinct. Cancel each unwanted service expressly. Keep renewal contact details current; expired domains may stop working or become available to others. Registry recovery and redemption charges, where applicable, will be explained before a recovery order is authorised.

6. Website design and ownership

The accepted quotation sets out deliverables, revision rounds, content responsibilities, payment stages and delivery dates. We will agree changes in scope and cost before undertaking additional work. Missing content, approvals or access may move the schedule; we will communicate revised dates.

You retain ownership of material you supply. Unless the quotation expressly provides otherwise, rights in original custom design deliverables created specifically for you transfer on full payment. Third-party software, themes, plugins, fonts and images remain subject to their own licences. Hosting, maintenance and recurring licences are included only when the order says so.

7. Reliability, backups and support

Our advertised 99.9% uptime guarantee and daily backups form part of the relevant service description. Report downtime or a restore request promptly with the affected service and times so we can investigate and provide an appropriate remedy. No unannounced exclusions, claim deadline or fixed compensation cap is introduced by this policy. Statutory remedies remain available.

Keep an independent copy of essential website and email data as an extra safeguard. Ask support about the restore points currently available for your account before relying on a particular historic copy. A backup does not promise indefinite retention after cancellation.

Portal tickets and automated chat can receive queries at any time. Live human chat normally operates 08:00–17:00 South African time, with agents able to accept chats outside those hours when available. Response times depend on the issue and agent availability; an automated reply is not confirmation of human review.

8. Ending services and resolving problems

Read our Cancellation, Refund and Delivery Policies for the process and financial treatment. The Privacy Policy explains personal information processing. If a service falls short of the agreed standard, tell us so we can investigate and provide the remedy required by the agreement and law.

9. South African law and your rights

South African law governs these terms. The Consumer Protection Act, Electronic Communications and Transactions Act and POPIA apply where relevant. No term excludes mandatory consumer rights, liability that cannot lawfully be excluded, or a remedy for gross negligence where protected by law. We do not impose a blanket indemnity or waiver of all loss.

You may approach a competent court, the National Consumer Commission or another body with jurisdiction without first waiving any rights. We will communicate material policy changes appropriately; they will not retrospectively remove accrued rights.

Contact HostWins

Email support@hostwins.co.za, call +27 71 881 4553, or open a support ticket. Include your service or invoice reference. Never send your password or full card details.